Cynthia called us in the beginning of the heating season, as the trees’ foliage turned yellow, orange, and red, and as the overnight temperatures began dipping into the 30s and 20s. Her need was new first-time installation of two multizone mini-split heat pumps to provide heating to a two-story private home, and a basement rental property. Our company measured the rooms to be conditioned, and we determined the capacity of the systems needed. We then presented the customer with a proposed scope of work and a quote. We recommended two 28000 BTU heat pumps with the correctly configured indoor unit tonnage to properly distribute the heating capacity of the outdoor units. Once the deal was arranged, we ordered the system for delivery from a local supplier and arrived on site to receive the goods. We installed the indoor units in the kitchen, in three upstairs bedrooms, and in the basement apartment. We ran the lines and wirings in covers, installed the outdoor units, and connected the pipes, wires, and drainage. We set up the electrical panel to power the units, and we ensured that the lines were air-tight prior to charging the refrigerant. Next, we configured the electrical communication wiring, put the system into service, and confirmed proper operation at all outdoor and indoor units. Finally, we also did cosmetic work by removing two old through-the-wall air conditioners and patching the openings with bricks, drywall, and plaster finish for painting. The customer was now all set up for the heating season.